Family Bank has been exposed for siphoning money from an aging mum’s account in their Kayole Branch.
There have been constant claims of money disappearing in customers’ accounts, harassments of customers by incessant and unnecessary calls from the family bank and also unexplained charges when their clients seek for services.
One such case is of a family who are seemingly confused due to what their aging mum has been subjected to.
The case with family bank on this matter began on On October 18 this year when the aging client who has an account with them in their Kayole branch was called by a bank representative who told her that the said account is co-owned. She was then asked about her last transaction, National Identity(ID) number and phone number.
On that moment she received an OTP which she was asked to read to the said bank representative. She was told to put her phone which she oblinged. After sometimes she realized her kshs.198,000 was all transfered. She reported the case to Kayole station the same day. She also reported the same to the bank Manager on the following Monday. She also wrote a statement to the so called bank security who promised to investigate the same within 14 days.
When 14 days were over, she decided to go and check on the progress. She visited kayole branch manager offices Mr. Daniel Njoroge who told her the case is complete and she was to get her money by the following day. The branch manager also told her they have established who was involved in the crime and he/she was to pay for it dearly. He also shared his business card with my mum so that if the money wasn’t credited in her account as promised, she should inform him for further follow ups.
The family have visited the branch severally on to get the same assurance. The last visit to the Kayole branch for follow up was on 12/11/2020. To their surprise the branch manager who had assured them of money back the following day changed tune and told them that the bank will never honour their earlier promise and that it’s not its liability.
The family is now seeking to know who accessed their aging mum’s account? Why Pesapap pin was sent through a phone, What exactly changed between the branch manager assurance of money back and honouring the same and many more.